Commuters @ Heart of Inclusive Public Transport

In Singapore’s drive toward being a pro-family, mobility-friendly and senior-friendly ahead of an ageing population, LTA and the public transport operators have put in place many public transport initiatives to address the needs of different groups.

Nevertheless, more can still be done for special groups of commuters with different needs to access public transport conveniently and easily. The public transport system in Singapore can benefit commuters by being even more sensitive to their feelings and needs.

Create a More Family-Friendly Environment(Safety; Comfort; Ease)

  • Consult Stakeholders in Reviewing Policy of Open Strollers on Buses

LTA should review its policy on open strollers on public buses in consultation with parents, public transport operators, and experts, to better understand issues relating to safety, liability, and costs, and what advisories should be given to parents. Wheelchair users should still be accorded priority, with strollers folded if a wheelchair user requires the space.

  • Provide More Facilities

Diaper-changing tables could be incorporated in both the male and female toilets, apart from the wheelchair-accessible ones.

Keep Young Children Safe: (Safety; Helpfulness)

  • Encourage Adult Commuters to Be More Mindful of Young Commuters

Adults can be made more aware to give way to young children in their midst or to take notice of any problems our young appear to be facing. Such awareness initiatives can be introduced under the Public Transport Graciousness campaign.

  • Capture the Attention of Children through Catchy Illustrations

Use bigger text and more imagery, including humorous ones, to make warnings and signage stand out and be more appealing to children.

Provide Greater Assistance to Independent Wheelchair-bound Commuters: (Safety; Customer Service; Reliability)

  • Reduce Risk of Wheels Getting Stuck in Gaps by Staff Lending a Hand

Station staff should proactively assist wheelchair-bound commuters travelling alone. A label can be placed near the wheelchair accessible fare gate to remind wheelchair-bound commuters to approach station staff for help.

  • Train Taxi Drivers to Serve Wheelchair Users Better

Taxi operators could collaborate with disability agencies to provide formal sensitivity training and disability etiquette training for taxi drivers. This would be on top of their Vocational Licence training, and will help them to be more confident in their day-to-day interactions with wheelchair-bound commuters where the commuter requires some form of physical help (for example, moving from wheelchair to taxi).

Enhance Accessibility for Seniors(Safety; Ease; Comfort; Customer Service)

  • Enhance Convenience for Seniors (Travellators)

For future MRT interchanges where walking between transfers of different lines can be challenging for seniors, travellators should be considered.

  • Reduce Escalator Speed and Encourage Use of Lifts for Seniors

Stations with high commuter volume of seniors and stations located near hospitals can consider slowing down their escalator speed, particularly during off-peak hours, provided this does not affect the clearing of commuter load exiting from trains. Seniors can be encouraged to use the lifts instead of escalators. Various reminders can be explored – such as printing them on senior concession cards or on floor stickers placed near entrances to train stations.

  • Provide a Grace Period for Re-entry for Urgent Use of Toilets

Provide special exceptions for seniors, children and adults with health problems to exit MRT stations to use the toilet and re-enter without paying a fare again. For example, a grace period could be implemented for these commuters to exit and re-enter through the swing gate, facilitated by station staff.

For the full advisory report, please click here.


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